Store Collection, Delivery & Returns
Store Collection
In-store collection is free on all orders, regardless of their value. If you live in and round one of our showrooms in St Ives, Cambridgeshire or Astwick, Bedfordshire and you would like to pick up an order, please call us so we can process this personally.
Kerbside Delivery
Delivery will be to the kerbside only. Hazards or obstructions e.g. sloped or gravel driveways may result in the delivery being made to an alternative location. If there are likely to be any delivery restrictions to your chosen address, you must contact us before placing your order, as this may incur additional costs.
Orders will be delivered by a courier unless otherwise agreed and you will be required to sign for the goods. You will need to check for any obvious damage at this time and report any issues to us within 24 hours. If no one is available at your delivery address to sign for the goods, the courier company will leave a delivery note explaining how to rearrange delivery.
Orders will normally be dispatched within 2 to 3 weeks after the date of our Order Confirmation. We can currently only deliver to mainland UK addresses. Once your order has been dispatched, you’ll receive a dispatch confirmation email.
| SERVICE | CHARGES |
| STANDARD KERBSIDE DELIVERIES | Orders will be charged a £70 delivery fee. Postcode restrictions apply - please visit our - please visit our Terms and Conditions for full details. |
| SUPER SLAB KERBSIDE DELIVERY |
Delivering of any tile that is over the size of 1200x1200mm will require specilist packing and delivery equipment. A charge of £500 will be required at checkout.
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| STORE COLLECTION | FREE |
| SAMPLE DELIVERY | FREE |
Super Slab Delivery
Any tile that exceeds the size of 1200x1200mm will require specialised delivery equipment to safely deliver and remove the super slab tiles off the vehicle. An additional charge of £500 will be requested, at checkout, to enable us to organise a small crane, Hiab. These will be placed on the kerbside only.
Should you wish to organise the equipment yourself, a fee of £150 will be required instead which assists with the specialist packing required to import such goods. All responsibility for the safe removal of the super slab tiles will remain with the customer.
Sample Delivery
Our sample service allows you to get up close, and personal to a handful of tiles to see and feel the different colours and patterns. You can select up to 5 free cut samples per order. If you would like to see full-size tile samples, you are welcome to organise this by calling either of our main switchboard on 01480 774 444. Collection of these will be direct from either of our showrooms in Astwick, Bedfordshire or St Ives, Cambridgeshire.
Returns
For any return queries contact our Customer Service team on 01480 774 444 or This email address is being protected from spambots. You need JavaScript enabled to view it.. Upon delivery or collection, you will need to check for any obvious damage at this time and report any issues to us within 24 hours.
For our full Returns Policy, please refer to our Terms and Conditions.